The fair use policy to enable a great and affordable services for everyone.

Last Updated: May 10, 2024

We reserve the right to update this policy at any time. Please review it regularly to stay informed.

Section 1: Hardware and Physical Systems

  1. Overclocking: Please avoid modifying hardware settings (like overclocking) without our prior approval.

  2. Unauthorized Access: Do not attempt to access or disable out-of-band systems. This is strictly prohibited.

  3. Crypto Mining: Using our systems for crypto mining is not allowed unless you have our explicit consent.

Section 2: Network and Data Flow

  1. Network Control: We manage our network and infrastructure. Some systems may also be controlled by data centers we partner with.

  2. Unlawful Content: Do not share or distribute illegal content, such as child pornography, hate speech, or copyrighted material.

  3. Bandwidth Mining: Using our network for bandwidth mining is not permitted.

  4. IPTV Services: Streaming media (like IPTV) requires proper licenses and prior approval from us.

Section 3: Lawful Usage

  1. Follow Local Laws: Your use of our services must comply with the laws of the country where your service is hosted.

  2. Illegal Content: Do not store or share illegal content, including material protected by copyright, trademark, or trade secrets.

  3. Illegal Activities: Do not use our services for illegal activities, such as DDoS attacks or supporting such actions.

Section 4: Operational Security

  1. Unauthorized Access: Do not attempt to access our systems, other customers’ systems, or external networks without permission.

  2. Security Bypass: Do not hack, crack, or disrupt any system, including through DDoS attacks.

  3. Testing Systems: Do not scan or test system vulnerabilities without our prior consent.

Section 5: Restricted Access

To maintain high service quality, we may limit or suspend your service. Examples include:

  • Applying traffic limits to specific ports.

  • Temporarily or permanently terminating services.

Refer to Sections 6 and 7 for details on fair use and resource abuse. These terms may be updated without prior notice.

Section 6: Resource Abuse

  1. Shared Resources: Some services share resources. Abuse occurs when your usage negatively impacts others.

  2. Remedial Action: We’ll work with you to resolve abuse issues. Failure to comply may result in suspension or termination.

  3. Cloud Instances: Avoid using 90% or more of your allocated vCPUs for over an hour. Consistent high usage may require upgrading to a dedicated plan.

Section 7: Unmetered Solutions

  1. Fair-Use Bandwidth: Unmetered services must follow fair-use guidelines. Excessive use (e.g., continuous speed tests) may lead to rate limits.

  2. Dedicated Servers: Sustained usage over 1 Gbps (95th percentile) is considered excessive.

  3. Cloud Servers: Sustained usage over 35Mbps/GB (95th percentile) is excessive.

  4. DDoS Protection: Bare metal services include 30TB/month. Additional usage is billed at £3.15/TB/month.

Section 8: TOR and Anonymity Networks

  1. TOR Nodes: You may run TOR nodes, but please respond promptly to any abuse reports.

  2. Abuse Assistance: We’ll forward abuse reports to you and help resolve issues. For further assistance, contact our support team.

 

Thank you for choosing Netexcloud.com! We’re here to help you succeed while ensuring a fair and secure environment for all.