Incident Report: Hostneva.com Domain Failure

Incident Date: 18-19 October 2026
Affected Services: Hostneva.com hosting services and related domain name services
Status: Resolved

Incident Summary

Hostneva.com hosting services experienced an outage due to the suspension of existing domain name services following a payment processing issue with our domain registrar.

Root Cause

The incident was caused by an unexpected renewal of the corporate credit card used for ICANN registration payments. The bank renewed the card without prior authorization, resulting in failed payments and the subsequent suspension of existing domain name services.

The disruption occurred over the weekend, when our staff was unavailable in the office. Additionally, our corporate telephone and email systems were affected, preventing us from completing the necessary authentication procedures to resolve the issue promptly.

Resolution

Our team began investigating and addressing the issue as soon as business operations resumed. The required authentication and payment-related issues have since been resolved, and the affected domain name services have been restored.

Preventive Measures

We have taken additional precautions to prevent similar incidents in the future, including measures to improve payment continuity and reduce the risk of service disruptions caused by payment processing or authentication issues.

DNS Propagation Notice

Although the issue has been resolved and the affected domain services have been restored, DNS changes may take approximately 4–8 hours to propagate worldwide, depending on DNS caching and individual resolvers.

During this period, some users may continue to experience temporary connectivity issues or may not be able to access our hosting services immediately.

We appreciate your patience while DNS records and caches are updated across global networks.

Customer Compensation

We sincerely apologize for the inconvenience and disruption this incident may have caused. As a gesture of goodwill, we will soon provide discount coupons to affected customers.

Current Status

The incident has been resolved. If you continue to experience any service interruptions or connectivity issues, please contact our support team so we can investigate further.

We appreciate your patience and understanding, and we remain committed to providing reliable hosting services.